Booking & Salon Policies
These policies are in place to protect both our guests and our time, and to ensure every appointment runs smoothly. By booking an appointment, you agree to the following terms.
DEPOSITS & BOOKINGS
All appointments require a deposit to secure the booking. Deposits are non-refundable and are deducted from the final balance. Appointments are not confirmed until a deposit has been received.
CANCELLATIONS
A minimum of 48 hours’ notice is required to cancel or reschedule an appointment. Cancellations made outside of this notice period will result in the loss of the deposit.
MISSED APPOINTMENTS & NO-SHOWS
Missed appointments and no-shows will result in the loss of the deposit. Future bookings may require full payment upfront. Repeated missed appointments may result in refusal of future bookings.
LATENESS
Please arrive on time for your appointment. Late arrivals of more than 20 minutes may result in the appointment being shortened or cancelled. Late appointments may still be charged in full.
While every effort is made to run on time, appointment schedules can occasionally be affected by factors outside of our control, including late arrivals or changes made by previous guests. This can have a knock-on effect on the remainder of the day.
If we are running behind schedule, we will always do our best to contact you in advance where possible. We kindly ask guests to be mindful that delays can happen and to allow some flexibility, particularly for longer services.
I fully understand that some guests travel a distance to attend their appointment. If you are unable to wait due to a delay, we are more than happy to reschedule your appointment for another suitable tim.
CONSULTATIONS & TREATMENT SUITABILITY
Consultations are required for certain services. Full medical history and relevant information must be disclosed prior to treatment. We reserve the right to refuse treatment if it is deemed unsuitable.
MEDICAL CONDITIONS & CONTRAINDICATIONS
Guests must disclose all medical conditions, medications, pregnancy, or skin and scalp concerns before treatment. Failure to disclose relevant information may result in treatment refusal and void responsibility.
HAIR LOSS & EXTENSION MAINTENANCE COMMITMENT
Guests receiving hair loss services or wearing hair extensions must commit to the recommended maintenance schedule. For hair loss management, maintenance appointments are typically required every 4–6 weeks to protect the scalp, existing hair, and overall results.
Failure to attend regular maintenance appointments may result in hair loss becoming more noticeable or worsening over time. We cannot be held responsible for changes in hair density, shedding, or scalp condition when recommended maintenance has not been followed.
For guests wearing hair extensions, proper aftercare and maintenance are essential. Poor aftercare, excessive tension, pulling, or manipulation of the hair — including behaviours that place stress on the scalp — may contribute to traction alopecia or further hair loss.
Our work is centred around healthy hair and scalp care. If we believe that continued services, lack of maintenance, or client behaviour is contributing to hair or scalp damage, we reserve the right to discontinue services or advise that we are no longer the appropriate provider.
Our priority is to support healthy, sustainable hair outcomes. Guests who are unable to commit to maintenance, aftercare, or scalp protection may be advised to pause or discontinue services in the best interest of their hair health.
RESULTS,REFUNDS & HAIR EXTENSIONS
Results vary from person to person and cannot be guaranteed. No refunds are given on completed treatments. Any adjustments or top-ups are assessed on a case-by-case basis
Results vary from person to person and cannot be guaranteed. No refunds are given on completed services.
Hair extension services and hair itself are non-refundable. Hair extensions are a personal item, and once fitted, worn, or removed from their original condition, they cannot be refunded. This is comparable to personal items such as jewellery or underwear.
The service element of fitting, removal, or maintenance of hair extensions is also non-refundable. Time, expertise, preparation, and professional application are provided in full.
In the rare event of a concern with the quality of the hair itself, the hair may be returned to the manufacturer for assessment. The manufacturer will determine whether the hair is from a faulty batch. No refund or replacement will be issued unless the manufacturer confirms a genuine fault.
If a hair quality issue is being assessed, the full head of hair extensions must be removed and returned, not just a portion. If the hair is genuinely faulty, this will not be an issue. Partial returns will not be accepted.
Until the manufacturer has completed their assessment, no refunds or replacements will be issued.
CHILDREN IN THE SALON
My services are not quick, in-and-out appointments. A standard cut and colour appointment lasts a minimum of 2.5 hours, with many services — including hair extensions, advanced treatments, and aftercare appointments — taking significantly longer.
Because of the length and nature of our services, it is not appropriate or fair for children to be expected to sit in the salon for extended periods of time. Children can become bored, restless, and uncomfortable, which can disrupt appointments and compromise safety.
For health, safety, and insurance reasons, children under the age of 15 are not permitted in the salon unless agreed in advance.
If permission is given for a child to attend, they must be able to sit calmly and occupy themselves for the full duration of the appointment. Children must not move freely around the salon at any time.
The salon environment contains hot tools, electrical equipment, chemicals, and professional products. It is not a safe environment for children to move around unsupervised. We accept no responsibility for injury or accidents involving children while on the premises.
Teenagers who are able to sit independently for up to 2.5 hours may attend by prior agreement only.
We do not provide hair cutting or colouring services for children.
Any treatment carried out on a young person requires written parental consent. Parents or guardians acknowledge responsibility for all aftercare and ongoing maintenance following any professional service.
PERSONAL BELONGINGS
Guests are responsible for all personal belongings brought into the salon. We do not accept responsibility for loss, damage, or theft of personal items.
Any personal belongings left in the salon will be securely stored for a maximum of three months. Two reminders will be sent to notify guests that an item has been left behind. If the item is not collected within three months, it will be responsibly disposed of or disregarded. We cannot accept responsibility for items left beyond this period.
CLOTHING, PROTECTIVE WEAR & PROPERTY DAMAGE
Hair colouring, chemical treatments, and professional services involve pigments, liquids, and products that may stain clothing.
Guests are strongly advised to wear appropriate clothing, preferably an old top or dark/black clothing, to all colouring and chemical appointments.
Protective gowns and coverings are provided and must be worn throughout the service. If protective wear is removed at any point — including for toilet breaks, stepping outside, or moving around the salon — we accept no responsibility for any product transfer, staining, or damage to clothing or personal items.
All guests are fully prepared and protected at the start of their service. Once protective wear is removed, any resulting damage is the sole responsibility of the guest. No reimbursement or compensation will be provided.
CONSULTATIONS & TREATMENT SUITABILITY
Consultations are required for certain services. Full medical history and relevant information must be disclosed prior to treatment. We reserve the right to refuse treatment if it is deemed unsuitable
MEDICAL CONDITIONS & CONTRAINDICATIONS
Guests must disclose all medical conditions, medications, pregnancy, or skin and scalp concerns before treatment. Failure to disclose relevant information may result in treatment refusal and void responsibility.
RESULTS & REFUNDS
Results vary from person to person and cannot be guaranteed. No refunds are given on completed treatments. Any adjustments or top-ups are assessed on a case-by-case basis.
RIGHT TO REFUSE SERVICE
I reserve the right to refuse service to any guest for safety reasons, treatment suitability, or inappropriate behaviour.
FILMING, PHOTOGRAPHY & CONTENT CONSENT
From time to time, photographs or video content may be taken during or after appointments for use on social media, the website, educational materials, and advertising.
We are grateful to guests who allow their images or videos to be shared, as this helps others — particularly those experiencing hair loss — find reassurance, education, and confidence through shared stories and real results.
If you do not wish to be filmed or photographed, this must be stated at the beginning of your appointment. If no objection is raised at the start of the appointment, this will be taken as consent for content to be captured and used as outlined above.
Where appropriate, identifying features can be concealed to protect privacy.
AGREEMENT & ACKNOWLEDGEMENT
By booking an appointment, you acknowledge that you have read, understood, and agreed to all salon policies outlined above.